LCS Terms & Conditions
Lead Capture Service
Terms and Conditions
Updated March 2026
GENERAL TERMS
The following terms and conditions apply to any provision of Lead Capture Services (including scanner hire and mobile app services) from JET to the Customer.
1. INTERPRETATION
1.1 Definitions
App: the JET mobile lead recording application made available to the Customer under this Contract;
Contract: these terms and conditions together with any order confirmation or invoice issued by JET to the Customer for Lead Capture Services;
Customer: the person or organisation who purchases Lead Capture Services from JET;
Data Protection Legislation: the UK Data Protection Legislation and any other applicable legislation relating to personal data and privacy in force from time to time, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (as amended);
Equipment: any scanner, device or other hardware rented by JET to the Customer under this Contract;
Event: the trade exhibition, conference, consumer show or similar event at which the Customer uses the Lead Capture Services;
Event Premises: the venue at which the Event takes place;
Force Majeure Event: has the meaning given in clause 11;
Lead Capture Services: the services provided by JET to the Customer to enable the capture and recording of visitor lead data at an Event, including scanner hire, mobile application access and associated data processing services, as set out in the order confirmation;
Lead Data: the data captured by the Customer using the Lead Capture Services at the Event, comprising visitor contact and profile information as recorded or transmitted via the Equipment or App;
UK Data Protection Legislation: all applicable data protection and privacy legislation in force in the UK including the General Data Protection Regulation ((EU) 2016/679) as retained in UK law, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.
1.2 Interpretation
1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2 A reference to a statute or statutory provision includes all subordinate legislation made under it, as amended or re-enacted from time to time.
1.2.3 Any words following the terms including, include, in particular, for example or any similar expression will be construed as illustrative and will not limit the sense of the words preceding those terms.
1.2.4 A reference to writing or written includes email but not fax.
2. BASIS OF CONTRACT
2.1 An order for Lead Capture Services is placed by the Customer submitting a completed order form or purchase request to JET, and is accepted when JET issues a written confirmation or invoice. These terms and conditions apply to that Contract.
2.2 Payment must accompany the Customer’s order unless credit terms have been separately agreed in writing by JET. A receipted invoice will be issued upon receipt of cleared funds.
2.3 JET reserves the right to decline any order at its discretion prior to acceptance.
3. SUPPLY OF LEAD CAPTURE SERVICES
3.1 JET will supply the Lead Capture Services to the Customer in accordance with the order confirmation and these terms and conditions.
3.2 JET will use reasonable endeavours to make the Lead Capture Services available for the duration of the Event but does not guarantee uninterrupted availability.
3.3 JET warrants that the Lead Capture Services will be provided using reasonable care and skill.
3.4 JET can only provide Lead Data comprising information supplied by visitors when they registered, or as provided to JET by the event organiser. JET cannot guarantee that visitors will have provided full or accurate data.
4. CUSTOMER’S OBLIGATIONS
4.1 The Customer will:
4.1.1 ensure that all information provided to JET in connection with the Lead Capture Services is accurate and complete;
4.1.2 comply with all applicable laws in connection with its use of the Lead Capture Services, including the Data Protection Legislation;
4.1.3 ensure that, prior to scanning any visitor’s badge or recording any visitor’s data, it has obtained the visitor’s permission to do so, has explained to the visitor what their data will be used for, and has made its privacy policy available to the visitor;
4.1.4 not sell or otherwise transfer Lead Data to any third party for commercial gain;
4.1.5 use the Lead Capture Services only for lawful purposes and in accordance with JET’s instructions; and
4.1.6 return all Equipment to JET in accordance with clause 7.
5. CHARGES AND PAYMENT
5.1 The charges for the Lead Capture Services will be as set out in the order confirmation or, where not specified, JET’s current price list at the date of the Contract.
5.2 A cancellation charge of £30 + VAT will apply to orders cancelled up to 2 weeks prior to the Event. Thereafter, no refunds are available.
5.3 All amounts payable are exclusive of VAT, which will be charged at the applicable rate.
5.4 If the Customer fails to make payment by the due date, JET reserves the right to charge interest on the overdue sum from the due date until payment, at 4% per annum above the Bank of England base rate, and to withhold access to Lead Data until full payment has been received.
5.5 Full Lead Data will not be made available to the Customer until payment has been received in cleared funds.
6. DATA PROTECTION
6.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 6 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation.
6.2 The parties acknowledge that, for the purposes of the Data Protection Legislation in connection with the Lead Capture Services:
6.2.1 the event organiser (or the Customer if it is also the organiser) is the controller in respect of visitor personal data collected at the Event;
6.2.2 JET acts as a processor in respect of visitor personal data to the extent that it processes such data on behalf of the organiser or Customer in connection with the delivery of the Lead Capture Services; and
6.2.3 the Customer is an independent controller in respect of Lead Data it captures using the Lead Capture Services and is solely responsible for its own compliance with the Data Protection Legislation in that capacity.
6.3 The Customer will ensure that it has all necessary consents and notices in place to enable it to lawfully capture, retain and use Lead Data in accordance with the Data Protection Legislation, including in relation to any transfer of such data to JET for processing.
6.4 JET will, in relation to any personal data processed in connection with delivering the Lead Capture Services:
6.4.1 process that personal data only as necessary to deliver the Lead Capture Services or as required by applicable law;
6.4.2 maintain appropriate technical and organisational security measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage;
6.4.3 ensure that personnel authorised to process personal data are bound by appropriate confidentiality obligations; and
6.4.4 notify the Customer without undue delay upon becoming aware of a personal data breach affecting Lead Data.
6.5 The Customer acknowledges and agrees that JET may appoint third-party processors to assist in the delivery of the Lead Capture Services, provided that such appointments are subject to data processing agreements reflecting the requirements of this clause 6 and the Data Protection Legislation.
7. EQUIPMENT — SCANNER HIRE
This clause 7 applies only where the Customer has hired scanners or other physical Equipment from JET.
7.1 The stand representative should collect the Equipment during the afternoon of the last day of build-up of the Event from the visitor registration area.
7.2 All Equipment not returned within half an hour of the show closing will be considered lost.
7.3 A charge of £300 + VAT will be made for any Equipment not returned, or returned in a damaged condition.
7.4 The Equipment will at all times remain the property of JET. The risk of loss, theft, damage or destruction of the Equipment passes to the Customer on delivery and remains with the Customer until the Equipment is returned to JET.
7.5 The Customer will use the Equipment only for its intended purpose and in accordance with any instructions provided by JET.
7.6 JET cannot be held responsible for data loss in the unlikely event of hardware or system failure.
7.7 Lead Data captured via scanner will be uploaded to the Customer’s online account. In the event that data is unavailable at the close of the Event, the Customer will be informed. Full data will not be available until payment has been received.
8. MOBILE APP
This clause 8 applies only where the Customer is using the JET mobile lead recording App.
8.1 Login credentials for the App will be provided to the Customer by email upon receipt of cleared funds.
8.2 Loss or damage of iPads, printers and other devices hired from JET will be charged at replacement cost.
8.3 JET has tested the App on a wide variety of devices but does not guarantee that the App will work on every device.
8.4 Lead Data is stored on the device and transmitted to the Customer’s online account when an internet connection is present. The Customer’s online account provides access to Lead Data, for example to download leads into a spreadsheet. Should the Customer’s device be lost or stop working, Lead Data will be available through the online account provided the device has previously had an internet connection and the leads have been transmitted. If the device has not had an internet connection and leads have not been transmitted, and the device is subsequently lost or stops working, the Customer may lose some or all of those leads. JET cannot be held responsible for any such data loss.
8.5 In the event that complete Lead Data is unavailable at the close of the Event, it will be uploaded to the Customer’s online account as soon as it becomes available.
9. DATA RETENTION AND USE OF ANONYMISED DATA
9.1 JET will retain Lead Data and other data processed under this Contract for the duration of the Customer’s active relationship with JET, for the purposes of providing the Lead Capture Services, fulfilling legal and regulatory obligations, and for legitimate business purposes including reporting, audit and dispute resolution.
9.2 The Customer will have access to its Lead Data through JET’s platforms only for so long as there is a Contract in force between the Customer and JET, or the Customer has entered into a Contract with JET for a subsequent Event.
9.3 Where no Contract is in force and the Customer has not entered into a Contract for a subsequent Event, JET will suspend the Customer’s access to its Lead Data with immediate effect. Suspension of access does not constitute deletion of the data.
9.4 JET will securely delete or destroy all personal data and other Customer data in its possession following the earliest of:
9.4.1 the Customer notifying JET in writing that it no longer wishes to use JET’s services; or
9.4.2 a period of 12 months elapsing from the conclusion of the last Event for which JET provided Lead Capture Services to the Customer without the Customer having entered into a further Contract with JET, unless applicable law requires continued storage of specific data.
9.5 Prior to deletion under clause 9.4, JET will notify the Customer in writing and retain the Customer’s data for a period of 30 days from the date of such notification (the Data Retrieval Window), during which time the Customer may request the return of its data.
9.6 At any time during the term of a Contract or during the Data Retrieval Window, the Customer may request a copy of its Lead Data by submitting a written request to JET. JET will use reasonable endeavours to provide such data within 30 days of receipt of the request, in a commonly used electronic format.
9.7 Where the Contract is terminated by JET due to the Customer’s breach or non-payment, the Data Retrieval Window will be reduced to 14 days from the date of JET’s notification.
9.8 Anonymised and aggregated data: JET may retain and use anonymised or aggregated Lead Data and event data (from which no individual can be identified) indefinitely for the purposes of service improvement, industry benchmarking, analytics and product development. This includes the use of such data in connection with AI-driven analysis and insight generation carried out by JET or on JET’s behalf. No personal data will be used for these purposes without first being fully anonymised.
9.9 Nothing in this clause 9 will require JET to retain personal data for longer than is permitted by the Data Protection Legislation, and JET reserves the right to delete personal data earlier than the periods stated above where required to comply with its obligations under applicable law.
10. LIMITATION OF LIABILITY: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
10.1 The restrictions on liability in this clause 10 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation or otherwise.
10.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.
10.3 Subject to clause 10.2, JET’s total liability to the Customer under or in connection with this Contract will not exceed the total charges paid or payable by the Customer to JET under the relevant order.
10.4 Subject to clause 10.2, JET will not be liable for: loss of profits; loss of business or revenue; loss of anticipated savings; loss or corruption of data; loss of goodwill; or indirect or consequential loss of any kind.
10.5 JET will not be liable for any failure or delay in performing the Lead Capture Services to the extent that such failure or delay is caused by a Force Majeure Event or by the Customer’s failure to comply with its obligations under this Contract.
11. FORCE MAJEURE
11.1 Neither party will be in breach of the Contract nor liable for delay in performing or failure to perform any of its obligations under the Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control (Force Majeure Event), including acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war or civil unrest; nuclear, chemical or biological contamination; any action by a government or public authority; collapse of buildings, fire, explosion or accident; interruption or failure of utility services; closure of or restriction on access to the Event Premises; or travel restrictions imposed by any governmental authority.
11.2 The party affected by a Force Majeure Event will promptly notify the other party in writing, use all reasonable endeavours to mitigate the effect of the Force Majeure Event, and resume performance as soon as reasonably practicable.
11.3 If a Force Majeure Event continues for more than 30 days, either party may terminate the Contract by giving 7 days’ written notice to the other party.
12. TERMINATION
12.1 Either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party commits a material breach of the Contract which is not remedied within 14 days of written notice to do so, or if the other party becomes insolvent, enters administration, or ceases to carry on business.
12.2 JET may terminate the Contract with immediate effect if the Customer fails to make payment by the due date.
12.3 On termination, the Customer will immediately pay all outstanding amounts due to JET and return all Equipment to JET in accordance with clause 7. Data retention provisions in clause 9 will continue to apply following termination.
13. INTELLECTUAL PROPERTY
13.1 All intellectual property rights in the Lead Capture Services, the App, and any platforms or systems used by JET to deliver the Lead Capture Services are and will remain owned by JET.
13.2 The Customer is granted a non-exclusive, non-transferable licence to use the App solely for the purposes of capturing Lead Data at the Event during the term of this Contract. This licence will terminate automatically on expiry or termination of the Contract.
13.3 Nothing in this Contract transfers any intellectual property rights in Lead Data to JET. The Customer retains ownership of its Lead Data subject to JET’s rights under clause 9.8.
14. GENERAL
14.1 Governing law and jurisdiction
This Contract and any dispute or claim arising out of or in connection with it will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.
14.2 Entire agreement
This Contract constitutes the entire agreement between the parties in relation to the Lead Capture Services and supersedes all previous agreements, representations and understandings between them relating to its subject matter.
14.3 Variation
JET may update these terms and conditions from time to time. The version of the terms in force at the date of the Customer’s order will apply to that order. Updated terms will be published on JET’s website.
14.4 Severance
If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision will be deleted without affecting the validity of the remainder of the Contract.
14.5 Waiver
A failure or delay by either party to exercise any right or remedy under this Contract will not constitute a waiver of that or any other right or remedy.
14.6 No partnership or agency
Nothing in this Contract establishes any partnership or joint venture between the parties or constitutes either party the agent of the other.
14.7 Third party rights
This Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
