Putting People First: JET Wins Customer Experience Award at the Confex Supplier Awards
Putting People First: JET Wins Customer Experience Award at the Confex Supplier Awards
Putting People First: JET Wins Customer Experience Award at the Confex Supplier Awards
We’re delighted to announce that Jonas Event Technology has won the Customer Experience award at the inaugural International Confex Event Supplier Awards 2025.
The awards ceremony took place on 25th September at London Stadium, bringing together the UK’s MICE (Meetings, Incentives, Conferences and Exhibitions) events industry to celebrate the suppliers, venues, and individuals who make exceptional events possible.
With 22 categories spanning everything from AV and venues to tech innovation and sustainability, the awards highlight the often-overlooked work that takes place behind the scenes.
As Max Agostini, Group Content Director at Mash Media, explained: “These awards are a genuine thank you to the people and businesses who make MICE events not only possible, but exceptional. It’s about recognising the hard graft, creative problem solving and innovation that happens long before the event doors open.”
The Customer Experience category specifically recognises suppliers who put their clients first – not just in their marketing, but in how they actually operate under pressure. Delivering an exceptional customer experience is something we always strive to do, so we are thrilled to have seen our efforts to excel here recognised.
What the award represents for us at JET
For us, winning Customer Experience feels like recognition of something we’ve been building for over 30 years – a team and a culture genuinely focused on supporting event organisers through the stressful bits.
We know it’s easy to say you put customers first. Every company claims it. The difference is what happens when the pressure’s on.
We’ve worked with associations running their first large-scale event that needed custom registration systems built from scratch. We’ve supported major trade shows, managing hundreds of exhibitors who needed real-time data to prove value to sponsors. We’ve handled conference events where thousands of visitors needed badging quickly without queues forming.
In each case, what mattered wasn’t just the technology. It was understanding what the organiser was actually trying to achieve and making sure our systems and team supported those goals.
Sometimes that means building features that aren’t standard. Sometimes it means staying on-site longer than planned because things have changed. Sometimes it’s just being responsive in the lead-up so organisers don’t feel like they’re chasing us for answers.
The through-line is always the same – we’re successful when you’re successful. Your event going smoothly is our metric for whether we’ve done our job properly.
Why this matters when choosing a partner
If you’re researching registration providers right now, you’re probably comparing feature lists and pricing. That’s important. But it’s not the whole picture.
What matters just as much is how a provider operates when things don’t go exactly to plan. When last-minute changes happen, when equipment needs adjusting, and when you need quick answers during setup week.
That’s where experience and approach matter. We’ve been doing this since 1993, which means we’ve seen most problems before they happen and know how to solve them quickly.
But more than that, we’ve built a team and a culture around supporting organisers through the hard bits. Many of us have worked on the organiser side ourselves. We know what it feels like when your name is on the event, and registration becomes a problem.
That’s why we design for reliability. Why we staff onsite with people who can think on their feet. Why we respond quickly when you need us.
What you get what you work with JET
This award validates what our long-term clients already know – working with JET means you’re genuinely supported, not just ticking a box by hiring a registration provider.
Practically, that looks like:
- Systems designed not to let you down when attendees start arriving.
- Live data so you can see what’s happening and respond accordingly.
- Teams onsite who solve problems before you need to ask.
- Clear communication throughout so you’re never left wondering what’s happening.
It means you spend less time firefighting registration issues and more time on everything else your event needs. You have the visibility to prove value to sponsors and exhibitors. You can make confident decisions because you’re working from actual data, not guesswork.
And most importantly, it means you don’t feel alone in it. You’ve got a partner who’s invested in your event going well.
Need an event partner that cares?
If you’re planning an event where registration needs to be reliable and you want a team that genuinely supports you through it, we’d love to talk.
Great customer experience isn’t complicated, but it is a commitment. It’s about showing up, doing what you promised, solving problems proactively, and actually caring whether the organiser feels supported.
That’s what we’ve built our reputation on. The award just confirms we’re getting it right.
