Frequently Asked Questions

Handheld Scanner



WHERE DO I COLLECT THIS FROM – DOES IT GET SENT IN THE POST?

If you placed an order for the handheld scanner you would collect this from the venue. An email is sent out to you about a week prior to the event to let you know where and what time you can collect the scanner. We do ask for you to sign the scanner out and then back in again once you have finished using it.

DO I NEED ELECTRICITY/WI-FI CONNECTION?

No – they are battery operated (which are provided).

HOW DOES THE SCANNER WORK?

It’s very easy – you point the scanner at the barcode on the visitor’s badge and press a button on the scanner to record the barcode number and that’s it. It will show up on the scanner if you have scanned the badge correctly.

DO I NEED TO SET THE SCANNER UP BEFORE USING IT?

No – the scanners are checked prior to issuing and are ready to use straight away. The only thing that will need setting up are any extra questions you may want to use to qualify your leads.

CAN I SET UP EXTRA QUESTIONS TO ASK?

Yes – you can set them up on your online dashboard under the ‘Qualifiers’ tab. Access to your dashboard is through a link sent to you via email once your order has been placed with the subject line of ‘Online access to scanner data for (and then the event name will show here)'.

HOW DO I DOWNLOAD THE DATA FROM THE SCANNER?

You will need to return the scanner to the area you collected it from. If your event runs for two or more days you can return the scanner to us at the end of each day. We then download the scanner and upload your data for you to be able to view on your online dashboard. 

HOW DO I VIEW MY DATA?

You can view your data on your online dashboard under the ‘Leads’ tab. Access to your dashboard is via the link within your ‘Online access to scanner data’ email.

If you have any more queries, please view the User Guide.

If you still haven't found the answer to your question, give our dedicated number a call on 01865 520152.